Refund policy

Return & Refund Policy

Last Updated: July 2026

At Roselle & Co., we are committed to delivering high-quality products. If your order arrives damaged, defective, or you receive the wrong product, we're here to help.

Return Eligibility

All products sold by Roselle & Co. are eligible for a return only under the following circumstances:

The product is damaged during transit.
The product is defective or not functioning as intended upon delivery.
You receive a product that is different from what you ordered.
You receive an incomplete order or an item is missing from your package.

Returns are not accepted for reasons such as:

Change of mind.
Product no longer needed.
Ordered by mistake.
Minor variations in color, packaging, or design that do not affect the product's functionality.
Damage caused due to misuse, improper handling, or normal wear and tear after delivery.

Return Request Timeline

To be eligible for a return, you must notify us within 48 hours of delivery.

Please email us with:

Your Order Number
Clear photos or videos showing the issue
A brief description of the problem

Requests made after 48 hours may not be eligible for return or replacement.

Product Condition

To qualify for a return:

The product must be unused and in its original condition.
All original packaging, accessories, manuals, tags, and free gifts (if any) must be returned.
The product should be packed securely for pickup.

Return Approval

Once we review the evidence provided, our team will verify the claim. If approved, we will arrange a reverse pickup wherever service is available.

If reverse pickup is unavailable in your location, you may be asked to ship the product to our return address. In such cases, reasonable shipping charges will be reimbursed upon verification.

Refunds

After we receive and inspect the returned product:

Refunds will be processed to the original payment method within 5–7 business days after approval.
For Cash on Delivery (COD) orders, refunds will be made via bank transfer or UPI after collecting the required account details.

Shipping charges (if any) are non-refundable unless the return is due to our error.

Replacements

Where possible, we will offer a replacement instead of a refund for:

Damaged products
Defective products
Incorrect items received

If a replacement is unavailable, a full refund will be issued.

Cancellation Policy

Orders can be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled and will be subject to this Return & Refund Policy.

Non-Returnable Situations

Returns will not be accepted if:

The return request is raised after the specified time.
The product has been used, installed, altered, or damaged by the customer.
Original packaging or accessories are missing.
The issue is not related to damage, manufacturing defects, or an incorrect product.