Shipping policy

Shipping Policy

Last Updated: July 2026

At Roselle & Co., we strive to deliver your order as quickly and safely as possible. Please read our shipping policy carefully before placing your order.

Order Processing

All orders are processed within 1-2 business days after payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next business day.
During festivals, promotional sales, or high order volumes, processing may take slightly longer.

Shipping Time

We currently ship across India.

Estimated Delivery Time:

Metro Cities: 2-5 business days
Tier 2 & Tier 3 Cities: 3-7 business days
Remote Locations: 5-10 business days

Delivery timelines are estimates and may vary depending on courier service availability and unforeseen circumstances.

Shipping Charges

Shipping charges (if applicable) are displayed during checkout.
We may offer Free Shipping on selected products or promotional campaigns. Any such offers will be clearly displayed on our website.

Order Tracking

Once your order has been shipped, you will receive:

A shipping confirmation email or SMS
Your tracking number
A tracking link to monitor your shipment

Tracking information is generally updated within 24 hours after dispatch.

Delivery Delays

While we work with trusted courier partners, delivery delays may occasionally occur due to:

Weather conditions
Natural disasters
Public holidays
Courier operational delays
Incorrect or incomplete shipping addresses

Roselle & Co. is not liable for delays caused by these circumstances.

Incorrect Address

Please ensure your shipping address and contact details are correct before placing your order.

If an incorrect address is provided and the order has already been dispatched, additional shipping charges for re-delivery may apply.

Damaged or Missing Packages

If your package arrives damaged or appears to have been tampered with:

Please do not accept the package if possible.
Contact our customer support within 48 hours of delivery.
Share clear photos of the package and product for faster resolution.

Failed Delivery Attempts

Our courier partners generally make 2-3 delivery attempts. If delivery cannot be completed due to customer unavailability or an incorrect address, the shipment may be returned to us.

Re-shipping charges may apply for returned orders.